Reviews - Park n Fly - Heathrow Airport

"Had to wait for 2 hours for car to be delivered back to me on my return - not good enough. "

"Good value for money, good communication with the dispatcher and driver, overall very pleased with the service. Probably one update is necessary, car return on Heathrow 4 is not on the ground level as marked on the email from the company, Heathrow 4 doesn't even have the g level, it starts at 1, and the driver told me that the meeting point is always at level 2. Overall a very pleasant experience "

"Our car was collected from us at drop off an hour and 45 mins after we had called. We had to wait with 2 children under 6 for someone to come. It took over 10 phone calls to get our keys finally collected. It was horrendous. On our return, our car arrived 45 mins from our baggage collection phone call, not 10 mins as suggested. We stood in the cold again and waited. Company apologetic but no refund of any sort offered. Do not use, we certainly won't again."

"Great service.. The chap was a little late getting there in the morning on departure but very prompt on the return. Would certainly use again."

"There were issues with both pick up and drop off. Won't be using this company again. "

"Booked drop off at 6am. Rang at 5.30 to advise of my arrival. Got there at 5.50 and finally got car collected at 6.30. Service even worse in return. Rang at 9.30 after collecting luggage. Car finally arrived at 10.35. Spent an hour watching everybody else collect there cars that were waiting for them by other more professional companies. Not quite meet and greet service!! Be quicker to park in long stay and get bus "

"I was deeply disappointed by this service. Arriving back in London after a night flight with 3 children we were told it would be a 40 min wait for our car. When I called an hour later to find out why the car had not arrived, I was told that it was still at the carpark stuck behind another car that could not be moved as the key had broken. No-one had called to inform me. 3 hours later we finally got our car back. I hope I will receive a full refund but I would rather have had a good service. "

"We had to wait for 2 hours for our car on our return leg. Very ambiguous instructions on where to meet your driver. Would not recommend. We are seeking a full refund."

"Very good service, friendly staff."

"Excellent value for money and service."

" had to wait more than usual upon departure "

"note as efficient as usual possibly Xmas overwork"