Reviews - Simply Smart Parking - Gatwick Airport

"I was apprehensive after reading some reviews online but have to say they were unfounded. Service was excellent , staff met us at the car park with ease and we had a good chat before I left my car. On return we had to wait 15-20 mins after the call and there was no pressure from staff for me to sign the paperwork until I had checked my car over. There was no damage or excess miles to my vehicle and the whole service was professional and easy to use , we will be using again. Worth every penny and very highly recommended "

"First time I've parked at an airport and it was brilliant..the staff were quite friendly but had difficulty trying to find someone to take my keys in order for me to go to the terminal..overall was all good.."

"Excellent and efficient service, nice friendly staff. Completely took the stress out of arriving at and departing the airport. Will definitely use again. Many thanks"

"Everything went very smoothly at Departure and arrival until I went to go through the barrier and it asked for payment which I had paid for as part of the booking cost already. very helpful car park attendant who let me through the barrier. Apart from that they were very efficient."

"Was recommended by a friend Also a good price against others as when you tap in parking at gatwick you get so many come up "

"I was apprehensive about meet and greet as I had heard some horror stories. I read the reviews of most of the Gatwick meet and greet services and based my decision to use Simply Smart from previous customers reviews, most were favourable. Online booking was quick and easy, confirmation email had all the details required. Staff were efficient and car was delivered within 20 minutes of arriving back at Gatwick. Only observation is that details on where to collect the car differs on the printed material to that given by the operator when telephoned to report arrival, which was confusing. "

"I have used Simply Park a couple of times this year but when I asked for a discount after the first booking, I didn't get a response."

"As far as the Meet and Greet experience went it was very good. I did note that the written return instruction differs from that given when phoning in - Car park 5 is not used at present; car park 6 is used. Although not the responsibility of Simply Parking, I had some disquiet when the exit barrier opened as I approached and not when the payment ticket was placed in machine. Having once been wrongly accused of leaving my car in the car park for over 3 months when the system failed to record its exit, we returned for an explanation and assurance that a repeat problem would not arise. Car park customer relations staff assured us that all was well as the VRN recognition cameras were proof of entry and exit. If the exit procedure no longer requires use of the payment receipt to get out, it would be helpful for clients to know; equally, if there was a glitch with the system I would expect that the SP drivers would be aware of that and tell customers to drive on."

"Good, easy service. "

"Making the reservation was easy. Instructions were clear on getting to car park. Had a little wait for drop off agent and was not quite clear where in the cat park I should meet . Pickup timing was perfect,as we arrived so did the car. The lady who returned the car was extremely pleasant and efficient. All in all a good experience. AS"

"Excellent service good value for money"

"Being told car would be with you in 20mins and waiting for 45, to see others come after and going before you, not good."

"I found the whole process simply effortless my daughter and I both dropped off our cars and it was just a matter of me making a call to let them know when we were arriving and both times someone was there waiting for us. I would definitely recommend this company. Alex Macgregor "

"A good service. They answered the phone quickly too."

"Slightly later than agreed for dropping off the car and then to deliver car after my return to Gatwick. Great staff. Mileage was appropriate as was fuel level used in my absence. More expensive than expected but good overall. "

"Efficient and helpful. Thank you"

"Great service, highly recommend "

"Apart from a slight mishap with not leaving me my key on pick up the service was great & staff were friendly. "

"I would have said I was very happy with the service but our cat was returned to us with a debt in the rear passenger door "

"i always use simplypark because they are friendly professional and so far all of my cars have been treated with respect and return the way the were received thank you"