Reviews - ACE Parking - Gatwick Airport

"So straight forward and so close to the terminal . Will definitely use again"

"Good service provided. "

"Very good value, no complaints."

"Everything was OK and we will definitely use again but: 1) it's not immediately obvious where the orange car park is in the dark. I remembered from previous use but some clearer signage might help. 2) you knew my flight number and this can easily be tracked on the internet but I still had to call for my car which meant waiting - only 10 minutes or so but that is not the idea of 'meet and greet'. If I miss the flight it is my responsibility to tell you - and if I don't I should expect a no-show charge which is fair enough. That said though means you should be able to have my car ready by the time I get to the orange car park without me calling without risk to yourselves."

"I always use Ace. Staff there to meet you on arrival and on this occasion my car was waiting for me on collection. Cannot fault"

"Great service and made easier by meet and greet being on ground floor of car park "

" Hi called 20 minutes before we turned up got there waited about 3-5 minutes on return waited about 10 minutes but all in all good service thanks trev."

"Clear instructions both written with the booking and on the phone. Prompt service. Excellent."

"I was impressed by the overall service and professionalism of the staff - drop off was exemplary - the only negative was the amount of time it took for our vehicle to be delivered back to the short stay car park on our return - I appreciate that it was Sunday night and the airport was busy but 40 minutes is too long."

"Everything went perfectly. Thank you"

"Friendly staff and good service though it took some time to get the car to us on our return."

"We find the meet and greet at ACE parking was excellent because the efficiency on timing for parking my car and collection as well as the friendly staff on departure and arrival. We will highly recommend it to all friends and family members."

"I have really find the parking for meet and greet was excellent because the punctuation (with no delay) and friendly staff on departure and arrival. I will highly recommend it to all friends and family."

"Easy to park with no problems someone there at pickup , couldn’t be better on pickup thanks ."

"Speedy and efficient booking process and drop off/collection service. All went very smoothly. Would be very happy to use again."

"Outgoing was fine, phoned before we arrived and driver was there ready and quite helpful. On our return I phoned and was told our car was already there. We got to the car park and our car was there. The channel between the bonnet and the windscreen was choc-a-bloc with leaves which we had to clear as this is where the vents are. At first there was no sign of the driver then some guy shouts across at me from another parked car that he needed the little card. I held this up to show him but we were still expected to go to him with it. I know it wasn't far but we had heavy cases which didn't balance very well and it just gave the impression that he couldn't be bothered. It was such a shame as we had a better time outgoing. This probably won't stop us from using you again but must admit it left us feeling a bit down after a fantastic holiday."

"Great service, very prompt returning my car after I’d had a long flight ! Highly recommend"

"Great service, efficient process. When dropping my car, ACE were there to meet me and on the return, they arrived as I walked into the car park. I've used other meet and greet firms at the airport and have had long waiting periods so I was impressed and will definitely use the service again. "

"Not easy to find with the accompanying directions. Did an extra lap of short stay to try to find the drop off point but easy after that. Returned at 1240am called after getting our baggage but found ourselves waiting with our 3 year old in an empty car park for our car to be delivered nearly 30 minutes after our call. Car then delivered back extremely dirty. Clearly parked under a tree as covered in leaves, and bird mess. Wouldn't recommend."

"Drop off was quick and easy and normally pick is the same although this time was kept waiting for about for a good 1/2 hr "