Reviews - Terminals Parking - Heathrow Airport

"Drop off was fine. However when we tried to collect our car upon arrival back in Heathrow we called the number we were given by driver and got told our car wasn't registered/booked with company. Initial customer service staff on phone were not very polite and tried to argue. Eventually after several phone calls and upon recognizing that company had made a mistake, staff attitude changed slightly. Very hard to understand staff on the phone. Basically the driver who collected our car at drop off gave us the wrong contact details and consequently we called a different company (in Luton!) who had no knowledge of our car. This made for a very stressful and confusing customer experience and wasted a lot of our time trying to figure out and panicking about where our car was. Very disappointing. "