Reviews - Executive Park and Fly - Heathrow Airport

"Landed at airport, collected bags and phoned them at 8am as requested to tell them. They said our car would be waiting for us in car park on level 3 row a. On arrival no car. We waited 20 mins and still no car. We were then told to wait outside on the ground floor as the car park was so busy. A further hour later in the freezing cold our car finally arrived. (1hour 45mins after phoning!!) Another couple were complaining about scratches on their car and another couple were told the company had lost their keys!! Would never use again. The staff were very rude, ridiculously unhelpful and made the entire experience even worse if it was possible. Honestly the worst airport parking experience I have ever had."