Reviews - Executive Park and Fly - Heathrow Airport

"I have been using your service at least twice a month now for some time. On multiple occasions now I have rang 20minutes before arriving, like you state in your instructions. Only to arrive with nobody there to receive the car. Also the same procedure for returning and collecting the car has been horrendous on numerous occasions. The staff members have also had the audacity to blame me on a few occasions, saying I hadn't called ahead or I told them the wrong terminal. All of which is a feeble attempt to pass the blame on, and very unprofessional! Being that I'm a regular customer, this is starting to become unacceptable. I haven't received an apology on any occasion in which your staff members were late or took my car to the wrong destination. All of this doesn't even take into account that time in which my car, in which I have tracked was driven further than the miles in which it takes to get too and from your car park... Meaning someone in your company used my car for their own personal use! Which is not only unacceptable but illegal "