Reviews - Executive Park and Fly - Heathrow Airport

"We used your service last year at Heathrow and unfortunatley this year was not any better. We called the number as requested once we had picked up our cases. They were constantly engaged or no answer. When we finally got through we were told it would be 20 minutes. We waited for our car for over 50 minutes. This is unacceptable especially as the same happened last year, it was a late flight and we have two young children. Meet & Greet is more expensive than general car parking and we use this service so it is quicker for us. If we had parked our car at the long stay car park we would've been home a lot faster. We are seeking for some compensation. We are aware that this is a busy time of the year but surely that means you should employ more drivers to cope with the extra work. You are aware of everyone's flight details so know when the flights are coming in. I would appreciate a response by email to [email protected]. Thank you "