Reviews - Sure Parking - Gatwick Airport

"I called to say I was 20 minutes away and never heard any mention of level 1 carpark. Maybe it was a bad connection ? However I looked at the instructions on the receipt email and followed them to the top floor as stated in car park 6. It took along time to reach the top floor only to see no one there I called a number of times and the phone line was busy. I eventually was told it is level one. This process took all in all 15 -20 extra minutes of my time. Time which I didn't calculate for. I think a company should have the correct details on their website for their customers not the wrong indignation regardless of whether it is mentioned in a phone conversation. How hard is it Just correct and update the website"