Reviews - Sure Parking - Gatwick Airport

"Turned up on time which was really important as no waiting"

"Prompt & efficient service once again."

"Good Service"

"On arrival I called the mobile number 25 minutes before hand, the reception their end was awful, I couldn't understand what they were saying and they kept putting the phone down on me! I chcked my signal and had a full signal on my phone. I used my partners mobile too and the same with his phone. In the end after 6 attempts to call them they finally had a better reception and confirmed my booking. I used the paperwork for instructions as the phone call was so bad! The instructions were to go to level 3 in plain black and white. We got there waited 20 minutes and no one about! I then had to call them again and was advised to go to level 4 - This was NOT indicated at all on the paperwork emailed to me which I had printed out! After going to level 4 they were there with other customers. Finally we were able to park our car. Wasn't the best start!! Actually very very stressful!! On return, we did as instructed, called them, no problem, they were there with our car. Handed over my key and was then told we had to pay £7.50 parking fee!! I was shocked by this and asked what for? After all I had already paid! He then told me it was because we didn't call 20 minutes before hand on arrival, I then showed him my phone log history and proved I had called 25 minutes before hand. We then had to wait 10 minutes to get the ticket cleared and paid! Why charge twice? Why do the customers have to pay for the car parking charge!! It made the start and end with unnecessary stress! Also I wasn't impressed with how our car was left in such a muddy condition inside! The drivers side was full of mud marks and scuffs on the door entry, footwell and side of door! Surely the car should be bought back in the same condition as left! I'm not impressed with the total service and would not recommend your services! "

"Both drop-off and pick-up were very prompt and efficient."

"Excellent service, will use again"

"Staff very unhelpful. Can barely understand the operator due to excessive background noise. Had to wait a while when we dropped the car off and when we collected it. Asked for help and was advised someone else would help soon. Wouldn’t use again."

"Have used various meet and greet parking services at Gatwick. Though they've all been ok Sure Parking have been the best. Very officiant, friendly and courteous staff. would use again"

"We received very good service, The floor level was not heard on the phone due to traffic noise so we ent to the top floor as on paperwork, but that was soon remedied. And luckily your guys knew that we were returning to South when we left from north so let us know. We will use again.."

"Excellent service just one mention, when dropping off on both occasions told about 20 minutes but was actually 45minutes, other than that would certainly recommend to family & friends. Thank you "

"Arrival process first rate. Driver waiting, paperwork minimal, driver helped unload car. All very impressive. Pick-up disappointing. As on previous occasions unnecessary delay. we had no baggage to collect (only carry on) rang to announce arrival as we after disembarking and having been collected by disabled assistance team. We were told to ring back after passport control and we explained we would not have to queue as disabled and had no bags to collect. None the less we had to ring again. Did so and then went rapidly to meeting poit but had to wait n20 minutes before car was delivered. This always happens and I will be very unlikely to recommend the service to anyone else."

"Great service "

"Easy, hassle free and cost friendly! "

"Drop-off was fine other than the paperwork telling us to go to thr top floor when we should have beenon the 1st floor. Pick-up wasn't so good. I called as instructed once we had collected our luggage and was told 25 minutes. It was 45 minutes from when i called to when the car appeared. Given that the collection point is only a two minute walk from arrivals this was umacceptable. We booked meet and greet specifically to save time given the lateness of our return flight but it would have been quicker to catch a bus to an off-site parking facility."

"All very good -just keep telephone manner nice and clear and patient! (Some of us get flustered)"

"This is the second time we have used Sure Parking. Very professional and polite staff and we will use them again. "

"Have used Simplypark and fly for the last three years and the service has been great. "

"Excellent service, can not fault in any shape or form, brilliant. Will definitely use again."

"Staff at the airport upon our return! Extremely rude. But the driver who brought my car back was nice, have used this service many times but this time I was waiting around for longer and to be quite honest I will use a different meet and greet service next time."

"Great service will def use again"