Reviews - Sure Parking - Gatwick Airport

"We received very good service, The floor level was not heard on the phone due to traffic noise so we ent to the top floor as on paperwork, but that was soon remedied. And luckily your guys knew that we were returning to South when we left from north so let us know. We will use again.."

"Excellent service just one mention, when dropping off on both occasions told about 20 minutes but was actually 45minutes, other than that would certainly recommend to family & friends. Thank you "

"Arrival process first rate. Driver waiting, paperwork minimal, driver helped unload car. All very impressive. Pick-up disappointing. As on previous occasions unnecessary delay. we had no baggage to collect (only carry on) rang to announce arrival as we after disembarking and having been collected by disabled assistance team. We were told to ring back after passport control and we explained we would not have to queue as disabled and had no bags to collect. None the less we had to ring again. Did so and then went rapidly to meeting poit but had to wait n20 minutes before car was delivered. This always happens and I will be very unlikely to recommend the service to anyone else."

"Great service "

"Easy, hassle free and cost friendly! "

"Drop-off was fine other than the paperwork telling us to go to thr top floor when we should have beenon the 1st floor. Pick-up wasn't so good. I called as instructed once we had collected our luggage and was told 25 minutes. It was 45 minutes from when i called to when the car appeared. Given that the collection point is only a two minute walk from arrivals this was umacceptable. We booked meet and greet specifically to save time given the lateness of our return flight but it would have been quicker to catch a bus to an off-site parking facility."

"All very good -just keep telephone manner nice and clear and patient! (Some of us get flustered)"

"This is the second time we have used Sure Parking. Very professional and polite staff and we will use them again. "

"Have used Simplypark and fly for the last three years and the service has been great. "

"Excellent service, can not fault in any shape or form, brilliant. Will definitely use again."

"Staff at the airport upon our return! Extremely rude. But the driver who brought my car back was nice, have used this service many times but this time I was waiting around for longer and to be quite honest I will use a different meet and greet service next time."

"Great service will def use again"

"This is the third time of using this service and have been very happy with the process each time. It really does take the stress out of parking at the airport! Thank you"

"Great service. Just one problem - The instructions on the paperwork say top floor but I dropped at floor 4 and collected at 1! Fast and efficient though whixh was a blessing at 1am!"

"a good service price seems to have gone up a bit from last year, would use again though "

"Pleasant and helpful on the phone and did not mind my arriving early on the departure day. The car was find and promptly delivered."

"very good service, good price"

"Used for the first time and found everything good"

"The only problem we encountered was on arrival, we called several times but the phone was constantly engaged, so as instructed on the paperwork we went to the top floor of the car park, unpacked our luggage, we called again this time getting through, we where instructed to go down to level 1 ... I refused to re-pack the car, after a lengthy discussion the "manager" stated he would send the driver up but I would have to pay the parking charge, you can imagine my comment ! The driver arrived within 2 minutes, obviously he was on level 1 , no other difficulties after this and no parking charged paid, BUT I will be looking for an alternative supplier next time, just to test the market, the attitude of the "manager" was not the best way to start our holiday."

"Very prompt + efficient service from start to finish.....would highly recommend. "