Reviews - Sure Parking - Gatwick Airport

"Everything was very smooth and organised,no hanging about either at drop off or pick up.Will definitely use in the future."

"Staff extremely professional & friendly."

"I thought the service was very efficient and we didn’t have to wait long both when we arrived at the airport and left it"

"Used before and always been satisfied - but on this occasion we waited quite a while for the car and when it arrived the guy said it was because the battery was flat. It is a new car and the battery was flat because the driver had left the lights on when he took the car. We then had the problem of getting home without turning the engine off - when the car automatically turns off and on when idling and chasing the dealer on the Monday for the access codes for the radio and SAT NAV. (Good job we did not need the SAT NAV to get home). "

"The service was excellent. Both the collection and delivery drivers were extremely helpful and punctilious and on time."

"Great service as promised "

"Very good service and will use again"

"Great service quick and efficient "

"Was prompt and easy on arrival and on departure."

"Always impress have used you many times. The comment I would make at Gatwick north sign post to get into car park 6 not very clear."

"Easy process, prompt and friendly staff."

"best price I could find, have used them before, easy booking, can make changes when you like, easy to find at airport and car returned on time."

"Turned up on time which was really important as no waiting"

"Prompt & efficient service once again."

"Good Service"

"On arrival I called the mobile number 25 minutes before hand, the reception their end was awful, I couldn't understand what they were saying and they kept putting the phone down on me! I chcked my signal and had a full signal on my phone. I used my partners mobile too and the same with his phone. In the end after 6 attempts to call them they finally had a better reception and confirmed my booking. I used the paperwork for instructions as the phone call was so bad! The instructions were to go to level 3 in plain black and white. We got there waited 20 minutes and no one about! I then had to call them again and was advised to go to level 4 - This was NOT indicated at all on the paperwork emailed to me which I had printed out! After going to level 4 they were there with other customers. Finally we were able to park our car. Wasn't the best start!! Actually very very stressful!! On return, we did as instructed, called them, no problem, they were there with our car. Handed over my key and was then told we had to pay £7.50 parking fee!! I was shocked by this and asked what for? After all I had already paid! He then told me it was because we didn't call 20 minutes before hand on arrival, I then showed him my phone log history and proved I had called 25 minutes before hand. We then had to wait 10 minutes to get the ticket cleared and paid! Why charge twice? Why do the customers have to pay for the car parking charge!! It made the start and end with unnecessary stress! Also I wasn't impressed with how our car was left in such a muddy condition inside! The drivers side was full of mud marks and scuffs on the door entry, footwell and side of door! Surely the car should be bought back in the same condition as left! I'm not impressed with the total service and would not recommend your services! "

"Both drop-off and pick-up were very prompt and efficient."

"Excellent service, will use again"

"Staff very unhelpful. Can barely understand the operator due to excessive background noise. Had to wait a while when we dropped the car off and when we collected it. Asked for help and was advised someone else would help soon. Wouldn’t use again."

"Have used various meet and greet parking services at Gatwick. Though they've all been ok Sure Parking have been the best. Very officiant, friendly and courteous staff. would use again"