Reviews - Simply Smart Parking - Gatwick Airport

"A reasonably good reliable service although I did have 14 extra miles on the clock so do not know where my vehicle had been parked. My only real gripes were the meet and greet process, location and height of car park roof, as outlined below. The 4th floor of the car park 5 at Gatwick Airport was exceptionally busy. When we finally parked there was no one to meet and greet. After 10 mins or so after me going to ground floor customer services and my wife phoning contact number on mobile, a member of staff finally arrived. I have a small van and found the car park roof height rather low. It would have been useful to be told this as my roof ariel scraped all the way up to 4th floor. i was unable to stop and adjust due to traffic behind me. Fortunately, it wasn't damaged. On collection, we called your mobile number as requested after luggage collected and made our way to 4th floor. Again no one was there and no sign of van. We had to approach 2 staff members who were having a chat. It was then we were informed that the van would be around 10 mins and to stand at top of ramp. Finally it would be better if the ground floor of the car park could be used."