Reviews - Simply Smart Parking - Gatwick Airport

"Arriving at the airport to drop the car off, I couldn't fault the service and was very pleased. However when it came to collecting the car I was very dissatisfied. I rang as per the instructions and was told 20 minutes in Orange car park. After waiting over an hour the car finally shows up. The employee driving didn't even check I was the owner, asked me to sign one sheet, no check, and away I drove. I could have been anyone! With regards to wait time I was given an excuse of traffic by the operator, and not enough staff by the driver, who seemed like he was trying his hardest to keep people happy. I wouldn't have minded the wait if that's what I'd been told on the phone but to sit in a car park for 50+ minutes is ridiculous. "