Reviews - LG Parking - Gatwick Airport

"We had a major problem at the start. We did not receive an email so we looked at the your website for information and after hunting around for ages we managed to find a little information. It said to go to the orange car park which we did but not one was there to meet us. After trying to call the main office number for more that half hour and no one returning our call we finally managed to get through to someone who said we should have called a number given to us (which we did not receive) i said we could not find anything about there being a different number to call other than the main office number and they said it would take another half hour for someone to pick up our car. in the end they took our car 1hour after the arranged time which left us with loads of stress running around with 2 small children and baggage trying to catch our plane. In hindsight we should have called before leaving the house so it was not really your fault but a call from you to make sure or someone answering you phone or someone replying to our messages (which no one still has) would have made to whole experience a lot less stressful. Another this that is not clear is how you describe the car park. Orange 3 ??? we thought there was more than 1 orange car park so when we found an orange car park we asked a security guard where is orange 3 and he said this is it so we sat on level 0 withing. it would be much better if you would say orange level 3. in the end we found you but omg!!! how hard could it be !!!"