Reviews - Cophall Parking - Gatwick Airport

"Very good system. You need to leave extra time to wait for the bus to take you and the route to the airport but otherwise all good. The driver on our return was extremely helpful, I was struggling with my cases and he didn’t hesitate to take over."

"Easy to access, drop off and pick up. Secure and simple, would recommend & use again."

"Easy Way to book and find location."

"All fine. "

"When we arrived to drop the car off the process was nice and quick. However, the young lady behind the counter had very little customer service skills and came across rude. Our pick up was a huge mess. It took over half an hour to be picked up from my first call. They sent a small minibus that had 4 seats left, there were 12 of us waiting (this was other groups, not ours). We waited another 25 minutes, freezing. From the first phone call to getting in our car took nearly an hour. Will not being using cophall again."

"Great service, very easy and efficient Thank you "

"Helpful staff and quick and speedy service. The transfer to and from the airport was very prompt in both directions."

"All just as advertised"

"Genuine 5 star service"

"Very good service, efficient and everything went smoothly"

"Very efficient service"

"Great service bus drivers very helpful would recommend "

"All went smoothly. In the morning we literally dropped the car and were on the shuttle bus a few seconds later. On arrival we only waited a few minutes for the bus to reunite us with our car."

"friendly staff, clean buses and car park, car parked in thier premises not in a field somewhere! recomend"

"An excellent service which was easy to book and use."

"I fly regularly and Cophall is the only place I use when flying from Gatwick. The staff are super friendly and helpful and the transfer is quick and painless. "

"Well sign-posted and easy to find. Reception staff were very friendly and booked my car in quickly and it was moved to the secured parking area quickly. Coming back, the bus arrived quickly to collect us and retrieving the car was quick and easy (especially after a long overnight flight) Would definitely recommend."

"An excerpt below from the email that you sent me when I made the booking...... How Long the transfer takes Park your car and ride on one of our modern eight-seater minibuses between our Gatwick car park facility and your terminal. No waiting around for the next scheduled airport bus! Return procedures: When you return, just call us on the dedicated free phone number on the back of your key receipt card and we'll be right with you. Your minibus driver will take you back to our Gatwick airport car parking facility, where we'll give you back your vehicle keys ready for the drive home The reality was that we waited over 20mins after dropping off the keys in reception to leave for the airport. There was a bus parked waiting the whole time and by the time the doors were opened there was an entire bus full of people waiting. A normal sized bus that is, not an 8 seater minibus. I had anticipated that we would need to allow almost 40 minutes for the transfer from the car park, including the several minutes from when the bus dropped us to walk to the terminal, having been via the other terminal at Gatwick to drop off and collect people. On return we called the number as requested once we had collected our bags. We went to bus stop and waited almost half an hour for a bus to arrive, watching several from other companies come and go. Other passengers had been waiting even longer than us. No apology or explanation from the driver when the bus finally arrived. So your statement that there would be " No waiting around for the next scheduled airport bus!" was simply a lie. The service we received was far from what was described when we made the decision to use your company. No minibuses and a lot of waiting around on both legs of the journey. Total customer dissatisfaction. I shall never book with you again and will be writing a review on trust pilot to try to warn others of your extremely poor service. "

"Good service."

"A really good service with a quick turnaround when dropping and collecting your vehicle. Would recommend and would most definitely use again. "