Reviews - Cophall Parking - Gatwick Airport

"An excerpt below from the email that you sent me when I made the booking...... How Long the transfer takes Park your car and ride on one of our modern eight-seater minibuses between our Gatwick car park facility and your terminal. No waiting around for the next scheduled airport bus! Return procedures: When you return, just call us on the dedicated free phone number on the back of your key receipt card and we'll be right with you. Your minibus driver will take you back to our Gatwick airport car parking facility, where we'll give you back your vehicle keys ready for the drive home The reality was that we waited over 20mins after dropping off the keys in reception to leave for the airport. There was a bus parked waiting the whole time and by the time the doors were opened there was an entire bus full of people waiting. A normal sized bus that is, not an 8 seater minibus. I had anticipated that we would need to allow almost 40 minutes for the transfer from the car park, including the several minutes from when the bus dropped us to walk to the terminal, having been via the other terminal at Gatwick to drop off and collect people. On return we called the number as requested once we had collected our bags. We went to bus stop and waited almost half an hour for a bus to arrive, watching several from other companies come and go. Other passengers had been waiting even longer than us. No apology or explanation from the driver when the bus finally arrived. So your statement that there would be " No waiting around for the next scheduled airport bus!" was simply a lie. The service we received was far from what was described when we made the decision to use your company. No minibuses and a lot of waiting around on both legs of the journey. Total customer dissatisfaction. I shall never book with you again and will be writing a review on trust pilot to try to warn others of your extremely poor service. "